IC Tech

Features IC Tech

Application support for technicians, with the main features:- Notify technicians for new applications.- Display line items including contact information, appointment time, description- Support technician to receive or reject orders.- Display list of orders- Technician view details and change order status.- Details of the order: status, appointment date and time, customer contact information, order code, quotation or invoice for the order.- Map showing the location of customers and technicians.- Guide travel routes for technicians- Support scan image or enter manually to determine device information (model and serial).- Support checking the warranty status of the device.- Support technician to check the error code / phenomenon and the corresponding cause.- Support technician see models and equipment information- Support technician check the invoice in the cause screen through the secondary invoice.- Additional support for manual components, supplies, repair fees and customer confirmation.- View invoice details- Call the operator when a technician needs assistance- Texting to customers to exchange order information- Call customers to exchange order information- Display the sales chart of technician in the year- Display list of notifications.- Information management of technicians- Display a QR code of a technician for customers to scan and identify- Display a list of professional certificates of technicians- Rank the technicians and indicate the current rank of technicians- List of frequently asked questions for information reference- Provide terms of use